Support
Frequently Asked Questions
Quick answers to common questions about renting, payments, and policies.
How does Rentilia work?
Rentilia lets people list items for rent and book them from nearby owners. Choose dates, pay securely at checkout, and pick up or arrange delivery based on the listing.
Is ID verification required?
Yes. All users must complete ID verification before renting or listing items on Rentilia.
Is there a security deposit?
No. We do not charge a security deposit. Our platform fee includes insurance coverage for eligible claims.
Is insurance included?
Yes. Our platform fee includes insurance coverage for eligible claims. We’ll guide you through the process if a claim is needed.
What happens if an item is damaged?
If an item is damaged, the owner can submit a claim with evidence. Our platform fee includes insurance coverage for eligible claims, and we may assist with disputes if needed.
Can I cancel a booking?
Cancellations depend on the listing’s policy and timing. If allowed, you can cancel from your dashboard before the rental begins.
How do I contact an owner or renter?
Use the Messages feature on the listing or in your dashboard to chat directly with the other party.